Question 1

How do I create an account?

Accepted Answer

Choose Start your 7-day free trial, enter your details and verify your email. After verification, sign in to open Your Tools. No payment card is needed today: card payments are not switched on yet. Your 7-day free trial starts when you sign up, and you keep full access until card payments open.

Question 2

Where do I start after signing in?

Accepted Answer

Your Tools is the starting point. Begin with Route Simulator to compare practical routes, then use the document and planning tools that match your next decision.

Question 3

Why does an email sign-in code have more than six digits?

Accepted Answer

Enter the complete code exactly as it appears in your NAVIZIX email. The sign-in form accepts the current code format.

Question 4

Why are some modules marked Coming soon?

Accepted Answer

NAVIZIX opens its modules step by step. Modules marked Coming soon are visible so you can see what is next, but they cannot be opened yet.

Question 5

How does Route Simulator work?

Accepted Answer

Add the route options you are considering, adjust the assumptions and compare the resulting scenarios. Treat benchmarks and tax figures as planning assumptions, not professional advice.

Question 6

Can I export my Company Profile or Brand Manual?

Accepted Answer

Yes. Open the document, select a template, review the content and use its PDF export control.

Question 7

Why does an AI action show a credit cost?

Accepted Answer

Billable AI actions show their credit cost before you run them. Credits are deducted by the secure usage process, and failed runs are refunded automatically.

Question 8

How do I change my business details?

Accepted Answer

Open Settings inside the app to update the information available for your workspace. Document tools use the business details you have supplied.

Question 9

How do I report a problem?

Accepted Answer

Use the support form below and include what you were doing, what happened and what you expected. You can also email support@navizix.com.

Question 10

Where can I read the privacy and data terms?

Accepted Answer

The Privacy Policy, Terms of Service, Data Processing Addendum, Cookie Policy and Sub-processors pages are available from the footer.

Question 11

Does NAVIZIX replace professional advice?

Accepted Answer

No. NAVIZIX helps organise information and explore options. Financial, legal, hiring and other high-impact decisions should be reviewed by an appropriately qualified human professional.

Learn every corner of NAVIZIX.

Send a support request

Learn every corner of NAVIZIX.

Send a support request