Terms of Service

When you create a NAVIZIX account, you are asked for your name and email. You may also optionally select a persona (e.g. business owner, vendor, investor, senior advisor) and tick which operational challenges currently apply to you.

These signup answers — including the challenges you select — are stored against your record so we can:

• Personalise which NAVIZIX modules and onboarding steps appear first inside your workspace.
• Send you only the product updates and educational emails that match the challenges you flagged.
• Help our team contact you about features that solve the problems you told us about.

By ticking the consent box at signup you confirm you accept these Terms and our Privacy Policy. You can withdraw consent at any time by emailing info@navizix.com; we will delete or anonymise your record within 30 days, subject to legal retention obligations.

No card is needed to create an account. Your 7-day free trial starts when you sign up (for accounts created before our public launch, it starts on launch day). At the end of the trial we will email you to choose a paid plan and add a card. Card payments are not switched on yet: nobody is charged, and your access continues, until they open. We will email you before card payments open. Prices are on the pricing page.

NAVIZIX is an AI-powered business operating layer designed to help startups and companies organise business data, workflows, teams, customer journeys, SOPs, onboarding, operations, inventory, marketing, finance, HR, and executive reporting in one place.

NAVIZIX may include two product modes:

• Startup OS: for founders and early-stage businesses building, launching, organising, and preparing their business.
• Company OS: for existing companies seeking a unified operating layer across multiple tools, departments, workflows, and data sources.

Some features, integrations, dashboards, AI agents and data connections are not available yet. They are marked "Coming soon". Section 10 explains what that means.

To use certain Services, you may need to create an account.

You agree to:

• provide accurate account information;
• keep your login details secure;
• notify us if you suspect unauthorised access;
• ensure that all users under your account comply with these Terms.

You are responsible for all activity under your account, including activity by employees, contractors, managers, administrators, or invited users.

NAVIZIX may allow each customer to create or access a workspace containing company information, dashboards, documents, users, workflows, SOPs, onboarding materials, inventory records, reports, and connected data.

You are responsible for:

• deciding what information is uploaded or connected;
• ensuring you have the right to provide that information;
• managing access permissions for your users;
• reviewing AI-generated outputs before using them;
• ensuring your use of NAVIZIX complies with applicable laws and internal policies.

You must not use NAVIZIX to:

• violate any law, regulation, or third-party right;
• upload unlawful, harmful, misleading, defamatory, discriminatory, or abusive material;
• process data without lawful authority or required consent;
• attempt to access another customer's data;
• interfere with the security or operation of NAVIZIX;
• reverse engineer, scrape, copy, or misuse the Services;
• upload malware, harmful code, or security threats;
• use NAVIZIX to make fully automated decisions about individuals without appropriate human review and legal basis;
• use NAVIZIX for high-risk legal, medical, financial, employment, immigration, tax, or regulatory decisions without professional review.

NAVIZIX may include AI-assisted features, including but not limited to:

• business analysis;
• SOP generation;
• employee onboarding document generation;
• customer journey mapping;
• inventory summaries;
• marketing recommendations;
• operational insights;
• financial or cashflow summaries;
• workflow suggestions;
• executive reports.

AI-generated content may be incomplete, inaccurate, outdated, unsuitable, or based on incomplete information.

You are responsible for reviewing, editing, approving, and validating all AI-generated content before relying on it or sharing it with employees, customers, suppliers, investors, regulators, or other third parties.

NAVIZIX does not guarantee that AI-generated outputs will improve revenue, profitability, growth, compliance, funding prospects, employee performance, customer satisfaction, or business outcomes.

NAVIZIX checks your business in the background and suggests what to do next. How often it checks depends on how much changes: busy or larger businesses are checked daily, quieter ones every few days, and every business at least once a week while your workspace is active (someone on your team has used it in the last 14 days). A workspace nobody has used for 14 days is not checked until someone returns.

Learning for your business is always on. NAVIZIX learns from your business's own data and results so that its suggestions for your business get better. This is part of the service, so it is not a setting. We do this under our legitimate interests in making the suggestions we show you useful; it does not rely on a consent box.

What NAVIZIX learns this way is used for your business. Other businesses never see your data or your records.

To do this, NAVIZIX keeps a record in your workspace of what happens to each suggestion:

• when it is shown, dismissed (with the reason you choose), accepted or marked as done;
• the result you report when you check in;
• where NAVIZIX already reads the figure from your workspace, that figure when you decide and again when you check in.

Each record notes the team member who acted. Colleagues with company-wide access to the workspace can read these records. Finance figures are shown only to people allowed to see finance.

General learning is your choice. Separately, you can let NAVIZIX use your business's data to improve NAVIZIX for all its customers. This is off unless you turn it on: tick it during onboarding, or turn it on in Settings under Privacy & data. Only the business owner can turn it on. The business owner, or anyone allowed to manage the workspace, can turn it off at any time.

NAVIZIX does not use any business's data for general learning yet. Your choice is recorded now and will be followed when it starts. Before it starts, we will update this section and tell you.

People allowed to manage the workspace can delete the learning records in Settings with "Delete learning records". Suggestions then go back to the standard order until NAVIZIX learns again from new results.

Deleting learning records keeps the history of choices: who changed a learning setting, and when.

If you object to NAVIZIX learning from your business's data, email info@navizix.com and we will review your request.

A higher or lower ranking is a suggestion, not a promise of a result. Section 5 applies to it.

NAVIZIX provides business support, workflow assistance, document generation, analysis, and decision-support tools.

NAVIZIX does not provide legal, financial, accounting, tax, investment, employment, immigration, regulatory, medical, or professional advice.

Any documents generated by NAVIZIX, including SOPs, onboarding documents, policies, HR documents, business plans, reports, or recommendations, are for internal guidance and business support only. They do not replace professional advice, employment contracts, official company policies, legal review, or country-specific compliance review.

"Customer Data" means any data, content, files, documents, business information, employee information, customer information, supplier information, operational data, CRM data, marketing data, HR data, inventory data, financial data, or other information submitted to NAVIZIX by or on behalf of the Customer.

You retain ownership of your Customer Data.

You grant NAVIZIX a limited right to host, process, transmit, store, analyse, display, and use Customer Data only as necessary to provide, secure, maintain, support, and improve the Services, and as otherwise permitted by these Terms, the Privacy Policy, and any applicable Data Processing Addendum.

Where NAVIZIX processes personal data on behalf of a Customer, the Data Processing Addendum forms part of these Terms.

For account management, billing, website use, support, analytics, fraud prevention, and our own business administration, NAVIZIX may process certain personal data as an independent controller, as described in the NAVIZIX Privacy Policy.

You are responsible for ensuring that any personal data you submit to NAVIZIX is collected and provided lawfully.

NAVIZIX may connect or plan to connect with third-party tools such as CRM platforms, marketing platforms, HR tools, accounting tools, inventory systems, analytics tools, communication tools, payment providers, or other business software.

Integrations marked "Coming soon" are not available yet. Live integrations depend on the third party's service and API access, which we do not control.

Third-party services are governed by their own terms and privacy policies. NAVIZIX is not responsible for third-party services, downtime, API changes, data errors, pricing changes, security incidents, or limitations.

Features marked "Coming soon" are not part of the paid Services until we release them. Your plan price does not include them, and we do not promise that a "Coming soon" feature will be released, or when. You can see what your plan includes on the pricing page and in your account.

AI-generated content can be wrong, incomplete or out of date. Check it before you act on it or share it. It is not legal, financial, tax, employment or other professional advice (see sections 5 and 6).

Some screens show demo or sample data so you can see how a feature works. We mark that data as demo or sample data. It is not your business data and it is not a statement about any real business.

We may add, change or remove features to improve the Services, to keep them secure or to meet legal requirements. If a change materially reduces a feature of your paid plan, we will tell you by email or in the app at least 30 days before it takes effect, unless it has to happen sooner for security or legal reasons. If you do not accept the change, you can cancel before it takes effect, and we will refund any fee you have paid in advance for the period after the change.

We provide the Services with reasonable care and skill. Apart from that and what these Terms say, we give no other promises about the Services, to the extent the law allows.

If you are a consumer, nothing in these Terms takes away or limits your legal rights under UK consumer law, including the Consumer Rights Act 2015. For example, digital content and services must match their description, be of satisfactory quality and be provided with reasonable care and skill. Where this section gives you more protection than any other section of these Terms (including sections 0, 12, 17, 21, 22, 24 and 25), this section applies.

Some Services may be free, paid, subscription-based, usage-based, pilot-based, or one-off.

Prices, billing periods, included features, cancellation terms, and payment conditions will be shown at checkout, in an order form, or in a separate written agreement.

You agree to pay all fees when due.

If payments are processed through a third-party payment provider, that provider's terms may also apply.

Unless otherwise stated in an order form or checkout page:

• subscription fees are billed in advance;
• subscriptions may be cancelled before the next billing cycle;
• cancellation stops future billing but does not automatically refund past payments;
• one-off business diagnostic, consulting, setup, or custom document services are generally non-refundable once work has started;

This is except as set out in section 10 or where the law gives you a right to a refund.

Any specific refund terms shown at checkout or in a written order form will apply.

NAVIZIX and its licensors own all rights in the Services, including software, designs, interfaces, workflows, dashboards, templates, AI prompts, product names, brand assets, documentation, systems, processes, and platform structure.

You may not copy, modify, distribute, sell, license, reverse engineer, or create derivative products from NAVIZIX without written permission.

Customer Data remains owned by the Customer.

Subject to these Terms and payment of any applicable fees, you may use documents and outputs generated through NAVIZIX for your internal business purposes.

You are responsible for reviewing and approving all generated documents before use.

NAVIZIX does not guarantee that generated documents are legally compliant, complete, accurate, suitable for your jurisdiction, or appropriate for your specific business.

Each party may receive confidential information from the other party.

Confidential information includes non-public business, technical, financial, operational, product, customer, employee, supplier, or strategic information.

Each party agrees to protect the other party's confidential information using reasonable care and not to disclose it except as needed to provide or use the Services, comply with law, or as otherwise permitted in writing.

NAVIZIX will use reasonable technical and organisational measures designed to protect Customer Data from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service can be guaranteed to be completely secure.

You are responsible for using strong passwords, managing user access, reviewing permissions, and ensuring that your users follow appropriate security practices.

NAVIZIX aims to provide reliable access to the Services, but does not guarantee uninterrupted, error-free, or permanent availability.

We may briefly suspend or limit the Services for maintenance, security or legal reasons. Changes to features are covered by section 10.

Support may be provided by email, chat, ticketing system, or other channels depending on your plan or agreement.

NAVIZIX does not guarantee response times unless a specific service level agreement has been agreed in writing.

NAVIZIX may suspend or terminate access to the Services if:

• you breach these Terms;
• payment is overdue;
• your use creates a security, legal, operational, or reputational risk;
• we are required to do so by law;
• your account is inactive for a long period;
• you misuse demo or sample features.

You may stop using NAVIZIX at any time.

Where technically available, you may request export of Customer Data before termination.

After termination, NAVIZIX may delete or anonymise Customer Data after a reasonable period, unless legal, accounting, security, backup, or legitimate business reasons require retention.

Personal data processed on behalf of the Customer is handled according to the Data Processing Addendum.

Except as set out in section 10, and to the extent the law allows, we do not promise that the Services will be uninterrupted or error-free, or that they will achieve a particular business result.

To the maximum extent permitted by law, NAVIZIX will not be liable for:

• loss of profits;
• loss of revenue;
• loss of business opportunity;
• loss of goodwill;
• loss or corruption of data;
• business interruption;
• indirect, incidental, special, consequential, or punitive damages;
• decisions made based on AI outputs, dashboards, reports, forecasts, SOPs, onboarding documents, or recommendations.

NAVIZIX's total liability for any claim relating to the Services will not exceed the amount paid by the Customer to NAVIZIX in the three months before the event giving rise to the claim, unless a different limit is required by law or agreed in writing.

Nothing in these Terms excludes liability that cannot legally be excluded.

You agree to indemnify NAVIZIX against claims, losses, damages, costs, and expenses arising from:

• your breach of these Terms;
• your unlawful use of the Services;
• your Customer Data;
• your failure to obtain rights, permissions, consents, or legal bases for data submitted to NAVIZIX;
• your use of generated documents or AI outputs without appropriate review.

We may change the Services as set out in section 10. We will tell you about a price change for your plan at least 30 days before it applies to your next billing period, and you can cancel before then.

NAVIZIX may update these Terms from time to time.

The updated version will be posted on the website with a new "Last Updated" date.

If a change materially affects you, we will tell you at least 30 days before it takes effect. If you do not agree, you can cancel before then and we will refund any fee paid in advance for the period after the change.

These Terms are governed by the laws of England and Wales, unless another jurisdiction is required by applicable law or agreed in writing.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms, subject to any mandatory rights that may apply.

For questions about these Terms, contact NAVIZIX — Email: info@navizix.com — Website: www.navizix.ai

This section applies when you use NAVIZIX to build, publish or host a website ("your website"), at a navizix.biz address or at your own domain. The rest of these Terms also apply. Websites are for businesses and sole traders acting for their business.

28.1 Your content. You own the text, images, documents, names, logos and other material you or your users put into your website or give NAVIZIX to build it ("your content"). You give NAVIZIX a non-exclusive, worldwide, royalty-free licence to host, copy, store, adapt (for example resize images or turn a document into text), display and transmit your content, and to process it with AI providers, only as needed to build, run, secure and support your website and the Services. The licence ends when your content is deleted, except for copies we must keep by law and backups that expire on their normal schedule.

28.2 Your promises. You promise that you own your content or have every permission it needs (including from photographers, designers and the people shown or named in it); that your content and your website are lawful, accurate and not misleading; that your website gives the information the law requires of your business (we provide fields for it, but you are responsible for what you enter); and that you will use the contact form and any personal data it collects lawfully, as the controller of that data.

28.3 AI-written text is a draft. NAVIZIX can draft website text and layouts with AI from what you give it. AI output can be wrong, incomplete, out of date or similar to other material. It is a draft only. Nothing goes live until you check and approve it: every publish asks you to confirm that you have checked the website, including any AI-written text, and that your business is its publisher. Once you publish, the content is yours and you are responsible for it as if you had written it.

28.4 Hosting, not publishing. NAVIZIX hosts your website. We do not write, choose, edit or check your content before it goes live, and we do not monitor websites in general. Your business is the publisher of your website. If we act on a report, a law or a regulator, that does not make us the publisher.

28.5 What is not allowed. Your website must follow the Acceptable Use Policy, which lists content that is never allowed on websites hosted by NAVIZIX (for example illegal content, infringing content, fraud and phishing, adult content, hate, weapons and drugs, unlicensed gambling and financial promotions that are not approved). In version 1, websites hosted by NAVIZIX have no comments, reviews, forums, public uploads or other ways for visitors to publish content; the contact form sends a visitor's message only to you. Contact forms must not be used to collect card or bank details; NAVIZIX removes card numbers it detects.

28.6 Reports and takedown. Anyone can report a website hosted by NAVIZIX from the "Report this site" link in its footer or by emailing info@navizix.com, as set out in the Acceptable Use Policy. If we receive a report or otherwise learn of content that appears unlawful or against the Acceptable Use Policy, we may remove or disable access to it or to your website, and we will tell you unless the law or the risk of harm means we should not.

28.7 Suspension and removal. We may suspend your website, take it offline, remove content or disconnect your own domain, without notice where we reasonably think it is needed: a report we consider credible, content that appears unlawful or against these Terms, a security risk, unpaid fees, a request from a court, the police or a regulator, or the law requires it. A suspended website shows a holding page. Where it is safe and lawful we will tell you why and let you respond or appeal within 14 days by emailing info@navizix.com. If you close your account or your plan ends, your website stops being served and is deleted after a reasonable period; download the ZIP copy before then.

28.8 Your own domain. If your plan includes it, you can connect a domain you own or are allowed to use. You stay responsible for the domain, its registration, renewal and DNS records. We may refuse or disconnect a domain that we cannot verify, that points elsewhere for 7 days, that imitates NAVIZIX or another organisation, or that is used against these Terms. Domains are connected through our hosting provider (Cloudflare).

28.9 No uptime promise. We try to keep websites available but we do not guarantee that your website will be available at all times, error-free, fast in every location or found by search engines. Websites can be unavailable during maintenance, provider outages, security incidents or attacks. Keep your own copy of your content.

28.10 Liability for websites. Section 22 applies to websites. In particular, and to the extent the law allows, NAVIZIX is not liable for your content, for the effect of AI-written text you approved, for loss caused by your website being unavailable, slow, suspended or removed under this section, or for loss of business, profit, data or goodwill. NAVIZIX's total liability for all claims about websites in any 12 months is limited to the fees you paid for the Services in the 3 months before the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or for anything else the law does not allow us to limit.

28.11 Your indemnity for websites. You will indemnify NAVIZIX against claims by third parties, and the reasonable costs, losses, fines and damages that follow, arising from your content, your website, your domain, your use of the contact form or personal data it collects, or a breach of your promises in 28.2. We will tell you about the claim promptly, let you take part in its defence where the law allows, and not settle it without asking you first.