NAVIZIX
Legal · Last updated May 2026

Refund Policy

How refunds, cancellations and chargebacks work for NAVIZIX subscriptions and one-off purchases. Aligned with UK consumer law and Paddle's Merchant of Record terms.

1. Who processes your payment

All purchases on NAVIZIX are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), a company registered in England and Wales. Paddle handles billing, tax, invoicing and refunds on our behalf. Their full Buyer Terms are available at paddle.com/legal/checkout-buyer-terms.

2. 14-day cooling-off period

If you are a consumer in the UK, EU or EEA, you have a statutory right to cancel any new subscription or one-off digital purchase within 14 days of the original transaction and receive a full refund — no questions asked. To exercise this right, email support@navizix.com or contact Paddle directly at paddle.net with your order reference.

3. Subscription cancellations

You can cancel a monthly or annual subscription at any time from Settings → Billing inside the app, or via the Paddle customer portal link included in every invoice email. Cancellation stops future renewals; access continues until the end of the current billing period. Partial months are not refunded outside the 14-day window unless required by law.

4. Annual plans

Annual plans are eligible for a full refund within 14 days of purchase or renewal. After that window, annual subscriptions are non-refundable, but you may cancel auto-renewal at any time and keep access until the term ends. We will consider pro-rated refunds on a case-by-case basis where the service has been materially unavailable for an extended period.

5. One-off purchases & verification fees

One-off purchases (e.g., verification fees, expert sessions, dataroom exports, listing fees) are refundable within 14 days only if the service has not yet been delivered or started. Once a verification check has been submitted to a third-party provider, an expert session has been held, or a digital asset has been downloaded, the purchase is treated as fully performed and is non-refundable.

6. How to request a refund

The fastest way to get a refund is:

  1. Locate the receipt email from Paddle (subject line contains "NAVIZIX").
  2. Click "Manage your subscription" or visit paddle.net.
  3. Choose "Request refund" and follow the prompts.
  4. Alternatively, email support@navizix.com with your order reference and a brief explanation.

Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or card issuer.

7. Chargebacks

Before initiating a chargeback with your bank, please contact us or Paddle first — most disputes are resolved within 1–2 business days. Chargebacks filed without prior contact may result in suspension of the associated NAVIZIX account pending investigation.

8. Exceptions

Refunds will not be issued where there is evidence of fraudulent use, breach of our Terms of Service, abusive use of the AI features, or where a chargeback has already been filed and reversed.

9. Contact

Questions about this policy? Email support@navizix.com or write to: NAVIZIX LTD, Office 458, Unit 5, 399–405 Oxford Street, Mayfair, London W1C 2BU, United Kingdom. For payment-specific queries, Paddle support is reachable directly at paddle.net.